My Little Corner of the Net

University Websites

Situational humor is funny because it is true. While it points out our flaws, the humor comes from the fact that there is often little, if anything we can do to change the situation. All we can do is laugh and move on.

In the IT world, one of the best sources for such humor is the web comic XKCD. It is brutally honest in the flaws of the industry, flaws that can only see change from the hand of slow-moving committees and out-of-touch upper management.

XKCD hit it out of the park again with their recent University Websites comic. Featuring a Venn diagram, the strip compares everything on the typical university homepage with everything that people want to see, with the only overlap being the full name of the university.

XKCD University Websites: Things on the front page of a university website vs. the things people go to the site looking for

As the webmaster of a university, this gave me a good laugh because it is true. Our site features a prominent Flash carousel highlighting news of campus events, alumni stories, and (months after hockey season ended) the fact that we made our debut in both the Division I NCAA tournament and the Frozen Four last season. Yet, if i want to find someone’s phone number I have to go to a URL I always get wrong (though I did add a redirect some time ago) and download a PDF.

The problem with universities, unlike businesses, is the fact that our sites have to serve many demographics. Businesses have a set of products or services they provide and their demographic is the consumers of those services. This is true in higher ed as well: we sell the service of educating people for well-paying jobs and as such it would seem our demographic would be students. But even among students we have very different needs: prospective students want to know about the courses they’ll take and how well the balance of fun versus boring-time-spent-in-class works in their favor, while current students want to know the date they can register for their next quarter classes and the location of a campus store selling ice cream at 11:00 at night.

It doesn’t end their, either. The university homepage needs to appeal to parents (who want to know how big of a second mortgage they’ll need to pay the tuition bills), alumni (who we want to give us money so that we can attract more students by decreasing the size of the aforementioned second mortgage), wealthy benefactors (who give us lots of money to really help decrease the size of the second mortgages in exchange for having their name plastered on the front of a building), and businesses (who will license our research to make exciting products and services that we can then brag about on our homepage, making us look good to those prospective students that are the consumers of our services.

Of course, the other issue is that everyone in the university community also wants their soapbox. Professors want to entice students to take their courses, clubs want students to partake in their activities, and researchers want the world to know how they are about to change everything. All of this does have a place as it all contributes to our mission of educating people to find well-paying jobs. Its just trying to manage it all that’s a problem.

Now if I could just figure out where I can get some ice cream later tonight.

Blogging from my phone

I’m testing out the WordPress app for Android devices, which I just installed on my phone. Maybe this will get me to blog more often…I doubt it…

Goodbye Telephone

I recently gave up my landline phone. Sort of. I wanted to upgrade my cell phone to a smartphone, and in order to offset the extra cost of the data plan, I was looking for other places to cut costs.

Since I’m often on the go, my home phone gets little use. I make most of my calls from my cell and most people who call me these days call my cell. Still, I like being able to give some callers—businesses and the like—a number at which they can’t interrupt me at any hour of the day, and I didn’t want to give that up. Paying Frontier, the local phone company, $40 a month for that privilege seemed a little excessive, however.

I’ve thought about switching to a VoIP, or voice over Internet protocol, phone provider for a while, but most of the VoIP providers I’ve seen sell themselves on the fact that long distance is included in the base price. As such, they claim that they’ll save you money (and for many people, they probably do), but since I rarely use my home phone for long distance calls, these plans would only save me a few dollars a month which, IMHO, wasn’t worth switching.

In my quest to find a truely inexpensive VoIP provider, I asked around. As the result of a post I made to the DSL Reportsforums, I was introduced to VOIPo, a texas-based VoIP provider. VOIPo was able to provide me with all of the features I was receiving from my local phone company, plus free long distance, and even 60 minutes of free international calling to select countries each month (not that I’ll likely use that very often) for just $8.25 on their current special (I signed up for a full year).

Not only is VOIPo inexpensive, their service is excellent. I sent them a couple of emails with questions about some unique service needs that I had, and I got answers within hours. One of the answers even came directly from the CEO. I also scoured the web for comments about VOIPo, good or bad, and I was impressed to see that the CEO personally followed up on all of the negative comments on DSL Reports trying to correct the problem situations.

VOIPo gives me a ton of features that I couldn’t get from the phone company, too: I have access to a log of all of my calls, I can program the caller ID that gets displayed when my phone rings for incoming numbers, and I can even set up multiple incoming numbers with distinctive rings and/or separate voicemail—and I can do it all right over the web. I can also get my voicemails sent to my email and can even run a soft phone on my computer or cell phone, so when I’m traveling I can still get and make calls from my home line.

As I said, I decided to sign up for a full year of VOIPo service from the start. They offer a 30 day money back guarantee, so I figured I’d try the service out with a temporary number and, if I wasn’t happy, I’d ask for a refund. While there is a little more line noise than there was on the old phone, the sound quality was still very good, so I decided to keep the service. VOIPo let me port my phone number away from the local phone company for free, and the whole switching process was pretty painless. I’ve been on VOIPo’s service for a few months now, and I couldn’t be happier.

If you feel like you’re throwing money away with your landline, but you aren’t quite ready to give it up, I encourage you to give VOIPo a try. I think you’ll be happy that you did.

Staging/Production switch for RIT websites

Sometimes I use this blog as a way for me to store tips and hints that are helpful to me in a place where I can always find them. My general feeling is that, if its useful to me, it might be useful to someone else, too, so I publish it. This is one of those times.

The RIT web hosting environment consists of four server environments (five if you count people.rit.edu): www, www-staging, apps, and apps-staging.

Developers use the two staging environments to build their sites and then use webman to move things to production when they’re ready to launch. When I’m working on a site (or troubleshooting someone else’s), I find myself having to switch between staging and production frequently. To assist, I created this bookmarklet that switches the current URL on www or www-staging or apps and apps-staging.

Staging <-> Prod

If you’re an RIT web developer, drag the above link to your bookmarks toolbar or right-click on it and select “Bookmark this link” (or whatever equivalent your browser of choice uses). Then just click the bookmark and watch. I use it frequently in IE 7 and Firefox 3.5. I believe I’ve also used it in Safari and Opera. If you find a browser it fails in, let me know and I’ll try to fix it.

Thanks to whomever at ETCwrote the original version of this that I stole improved upon.

Not at RIT? Feel free to modify the JavaScript to work with your servers. If you need a license to do so, then this code is licensed under the WTFPL or the MIT license. Your choice!

The Conedom

The recent Daily Show coverage of Rochester and the Toy Hall of Fame made me think of this classic story, also from Rochester.

It’s weird seeing the old local new coverage at the end, too. Channel 13’s old set looks so ancient compared with the one they have now.

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